C J Norman services the needs of various insurance companies.

We tailor our services to the requirements of each individual insurance company typically inspecting a vehicle within 48 hours of the initial instruction and providing a report within the same time frame.

Our inspections commonly deal with repairable vehicles in which case our report will cover a comprehensive list of all repair work which would be required to reinstate the vehicle to its pre-accident condition including: new parts and parts requiring general and specialist repair; the cost of labour, paint and materials and specialist repairs; a summary of savings made from the repairing garage's original repair estimate; general information regarding the pre-accident condition of the vehicle and whether any contributions from the insured would be justified; the pre-accident market value of the vehicle and where applicable the salvage or scrap value if the vehicle was found to be uneconomical to repair.


Within the body of the report we provide our own assessment as to the value of the vehicle in its damaged state (scrap or salvage value and categorise the remains in line with the requirements of M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register). We also include in the report notification of any outstanding vehicle recovery charges or storage charges accruing. Subject to the insured accepting an offer from the insurers, we would then dispose of the salvage to the highest tender from recognised salvage buyers.

Digital images are available for every vehicle inspected.


If we are requested to authorise the repair we would proceed by contacting the repairer and informing them of any excess and also of the VAT status of the insured and also of any contributions that we feel the insured should bear.

During the inspection and claim process we are constantly involved dealing with repairers in relation to the current repair and/or supplementary work required and liaising with the insured/third party in relation to the claim and any queries they may have.


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